Cancellation & Refunds

Draft for review. Bracketed details must be completed by the program operator before publishing this policy.

Review your offer before enrolling

Before payment, review your chosen offer for the total cost, coaching dates, access period, any recurring charges and the applicable cancellation or refund terms. The operator is [legal name and address]. Contact [support email] to make a request.

How to request a cancellation or refund

Send your name, order number, date of purchase and membership option to the support address. State that you wish to cancel or request a refund. If a statutory withdrawal right applies, you may exercise it with a clear statement. Please do not send card numbers or banking credentials by email.

Statutory withdrawal rights

Where applicable consumer law gives you a right to withdraw, you may exercise it within the statutory period. For many online consumer contracts in the European Union, that period is 14 days. The rules for immediate digital content and for services started during the withdrawal period differ. Loss of a right or a proportionate charge may apply only where the relevant legal requirements have been met.

Workshop changes and other remedies

Workshop rescheduling, cancellation by the organizer, voluntary refunds and processing arrangements are governed by the terms disclosed for your booking and applicable law. The operator’s specific policy is [insert workshop and online membership policy, refund timing and method]. Statutory remedies remain available for services or digital content that do not conform to the agreement.